Asset Store FAQ

What date will I receive my monthly or quarterly transfer?

All payouts are scheduled for the 15th of each month

Why haven’t I received my payout?

Check your details are correct in the “Payout” tab in your Publisher Administration account. If everything looks correct and you still haven’t received your funds, please create a support ticket with us: https://support.unity3d.com/hc/en-us/requests/new

My package has shown as Pending for a while now, what should I do?

Our Vetting Team receive a huge amount of submissions per week, please be patient when waiting for acceptance. If you feel there may be an issue with your submission, please submit a ticket stating your Publisher and Package details here: https://support.unity3d.com/hc/en-us/requests/new

Can I merge my account with my co-workers’ account or another additional account?

Unfortunately not, once an account has been created and purchases have been made, we cannot swap, merge or edit these purchases to appear in another account.

I can’t find my answer here. Can I speak to a human about my issue?

You can speak with us via Live Chat, or submit a ticket request with us here:

https://support.unity3d.com/hc/en-us/requests/new

We aim to respond within 24 hours to ticket requests, however, this can take up to 3 days, when we experience high volumes.