Troubleshooting the client
Logs
A client computer generates several log files that you can use to diagnose floating licensing problems. The tables below list the locations of different types of logs.
Log paths on Windows
| Log type |
File path |
| Unity Editor |
%LOCALAPPDATA%\Unity\Editor\Editor.log |
| Licensing Client |
%LOCALAPPDATA%\Unity\Unity.Licensing.Client.log |
| Licensing Audits |
%LOCALAPPDATA%\Unity\Unity.Entitlements.Audit.log |
| Unity Hub |
%APPDATA%\UnityHub\logs\info-log.json |
Log paths on macOS
| Log type |
File path |
| Unity Editor |
~/Library/Logs/Unity/Editor.log |
| Licensing Client |
~/Library/Logs/Unity/Unity.Licensing.Client.log |
| Licensing Audits |
~/Library/Logs/Unity/Unity.Entitlements.Audit.log |
| Unity Hub |
~/Library/Application\ Support/UnityHub/logs/info-log.json |
Log paths on Linux
| Log type |
File path |
| Unity Editor |
~/.config/unity3d/Editor.log |
| Licensing Client |
~/.config/unity3d/Unity/Unity.Licensing.Client.log |
| Licensing Audits |
~/.config/unity3d/Unity/Unity.Entitlements.Audit.log |
| Unity Hub |
~/.config/UnityHub/logs/info-log.json |
Licensing client exit codes
The Licensing Client exit codes indicate successful or failed execution of a command. You can use these exit codes in CLI scripts to control execution flow.
| Exit code |
Status |
| 0 |
OK |
| 1 |
Invalid arguments |
| 2 |
Invalid credentials |
| 3 |
Organization ID is missing |
| 4 |
Package Access Control List file download failed |
| 5 |
Context initialization failed |
| 6 |
Replication service initialization failed |
| 7 |
Orchestrator initialization failed |
| 8 |
Floating service initialization failed |
| 9 |
Package service initialization failed |
| 10 |
Access token initialization failed |
| 11 |
Multi client pipe server start failed |
| 12 |
License activation generation failed |
| 13 |
Syncing entitlements failed |
| 14 |
No valid entitlement found |
| 15 |
License update failed |
| 16 |
Unable to get list of user seats |
| 17 |
Seats activation or deactivation failed |
| 18 |
Getting entitlements failed |
| 19 |
Acquiring license failed |
| 20 |
Renewing floating lease failed |
| 21 |
Returning floating lease failed |
| 1000 |
Unknown error |
Additional resources